Terms of service
Terms & Conditions — miboxs.com
Last updated: 14 September 2025
1) About Us & Contract Formation
miboxs.com (“Site”) is owned and operated by Hawiya for E-commerce service. By
visiting or using the Site, creating an account, or purchasing products, you agree to these
Terms & Conditions.
By placing an order, you make an offer to buy products from us. We may accept or reject
your order at our discretion (e.g., for stock, address, or payment issues). A binding contract
is formed when we confirm acceptance (e.g., order confirmation/e-invoice/e-receipt).
Under Egyptian law, e-contracts/e-signatures are valid when legal conditions are met.
2) Eligibility & Account
You must be at least 18 and legally capable to contract. Keep your login safe; you’re
responsible for activity under your account.
3) Use of the Site
You agree not to: (a) break laws; (b) interfere with the Site; (c) use bots/scrapers; (d) upload
harmful code; (e) misrepresent identity; or (f) access the Site for competitive/illegal
purposes. We may suspend or terminate access for violations.
4) Product Information
We sell cardboard and it’s supplements, including standard and, where offered, custom
made items (custom sizes, branding, die-cuts, or print). Colors/finishes may vary slightly
due to screen/display and manufacturing tolerances.
5) Pricing, Currency, VAT & E-Invoices/E-Receipts
Prices are shown in EGP unless stated otherwise and may change without notice (not
affecting confirmed orders). We charge Egyptian VAT as applicable under Law 67/2016
(standard rate currently 14%, subject to updates). We issue compliant e-invoices/e
receipts via the Egyptian Tax Authority platforms; certain B2C sellers must issue e
receipts and integrate POS/ERP with ETA.
Sample orders:
• Samples are priced and charged separately from bulk or production orders.
• Sample payments must be fully paid in advance before any production order can
proceed.
• Sample payments are non-refundable under all circumstances, even if you decide
not to place a production order afterwards.
Production orders:
• Once you approve and proceed after testing your sample, the full production order
amount must be paid in advance at the time of submitting your request, unless
otherwise agreed in writing.
E-invoices/e-receipts: All invoices and receipts are issued in compliance with the
Egyptian Tax Authority (ETA) electronic invoicing and e-receipt systems.
6) Payment
We accept the payment methods shown at checkout. You authorize us (or our payment
provider) to charge the full order amount, including VAT, shipping, cash-on-delivery charges
(if available), Online for delivery charges, and any duties/fees (if shipping outside Egypt).
Card processing via payment partner (no card data stored by us)
• We do not collect, process, or store your full card details on our servers. Online
card payments on the Site are handled by our payment partner, on its own secure
infrastructure (e.g., hosted payment page or embedded fields).
• We may receive non-sensitive payment tokens/identifiers and the card
brand/last four digits (on their verified website) from payment partner to confirm
your payment and to help with refunds, reconciliations, or fraud checks. You maybe
will be redirected to a new tap to finish the process.
• Your use of card payments is also governed by Payment partner’s terms, security
practices, and privacy notices, as well as your issuing bank and card network
rules.
Disputes, chargebacks & payment issues
• Chargebacks and payment disputes follow Payment partner/bank procedures and
card-network rules. You agree to cooperate and provide information Payment
partner reasonably request.
• Orders may be held, cancelled, or refunded if a payment cannot be verified or is
disputed.
Allocation of responsibility
• To the maximum extent permitted by Egyptian law, we are not responsible for
payment processing errors, interruptions, or data-security incidents that are
attributable to Payment partner, card networks, banks, telecom/internet
providers, or factors beyond our reasonable control.
• Nothing in these Terms limits your statutory consumer rights or our responsibilities
for matters within our systems under applicable law.
Security & incident notifications
• We implement appropriate technical and organizational measures for data we do
control (e.g., your account data). If we become aware of a personal-data breach
within our environment, we will act and notify as required by Egypt’s PDPL. For
incidents occurring within Payment partner’s systems, Payment partner is
responsible for its own notifications and remedial measures; we will reasonably
support you and coordinate where needed.
7) Shipping, Delivery & Risk of Loss
At miboxs.com, we manufacture and supply customized and standard cardboard and
boxes. To help you make an informed decision, we provide the option to order a sample
before placing larger production orders. By confirming your order, you acknowledge and
agree to the following:
Returns & Exchanges
• No returns after delivery: Once you receive your order, it cannot be returned or
exchanged for convenience. This is because our products are made-to-order and
tailored to your specifications.
• Exception : If the shipment you receive does not match your confirmed order (e.g.,
incorrect size, material, or printing), you may request a replacement or correction at
no extra cost. You must notify us with clear evidence (photos and order reference),
• Defective/damaged goods: We will not accept any return, replacement, or refund
request if the products have been:
• Exposed to water, moisture, or other liquids, or
• Mishandled, improperly stored, or otherwise damaged after delivery.
• Defective/damaged on arrival: If the products arrive damaged due to our
production or delivery process, we will replace the goods or provide another
suitable remedy at no extra cost.
Cancellations
• Before manufacturing starts: If you cancel an order before manufacturing begins,
we will deduct a service fee from your refund to cover processing, design checks,
and administrative costs.
• After manufacturing has started: Once your order enters manufacturing or
production, it can no longer be cancelled.
• Samples: Orders for samples cannot be cancelled or refunded after payment.
How to request a cancellation or correction
• Contact our support team at support@miboxs.com with your order number (or
data).
• For wrong or defective shipments, attach clear photos and a description of the
issue.
• Approved refunds (before manufacturing) will be processed using the same method
of payment, less applicable service fees.
9) Warranties; Disclaimer
We warrant that products will materially conform to our specs at delivery. Except as
required by Egyptian law, the Site and products are provided on an “as is” basis without
additional warranties (fitness, merchantability, etc.). Nothing here limits your statutory
rights under the Consumer Protection Law.
10) Limitation of Liability
To the extent allowed by Egyptian law, we are not liable for indirect, incidental, or
consequential losses (e.g., lost profits, business interruption). Our aggregate liability
relating to an order will not exceed the amounts you paid for that order. This does not
exclude liability that cannot be limited under applicable law.
11) Indemnity
You agree to indemnify and hold us harmless from third-party claims arising from your
misuse of the Site, violation of these Terms, or infringement arising from content or
specifications you supply for custom-made products.
12) Intellectual Property
All Site content (text, graphics, logos, images, product data, documentation, code) is
owned by us or our licensors and protected by applicable IP laws. You may not copy,
modify, distribute, or exploit content without written permission. Our trademarks (including
Miboxs and miboxs.com) may not be used without consent.
13) User Content & Feedback
If you submit reviews, photos, designs, or feedback, you grant us a non-exclusive,
transferable, sublicensable, royalty-free license to use, reproduce, display, and adapt such
content in connection with the Site and our marketing, provided this complies with law and
privacy rules.
14) Data Protection & Privacy (Egypt PDPL)
We process personal data in accordance with Personal Data Protection Law No.
151/2020 and its regulations. Key points:
• We rely on consent or other lawful bases for processing and inform you of purposes
and rights.
• You may request access, correction, erasure, or withdraw consent, and you will
be informed of data breaches as required.
• Cross-border transfers occur only under PDPL conditions (adequacy, consent, or
authorization by the competent authority).
• We implement appropriate security and confidentiality measures.
Please read our Privacy Policy for full details (controller info, purposes, retention,
processors, cookies, marketing choices, and contact details for PDPL requests).
15) Electronic Communications, Contracts & Signatures
You agree to receive communications electronically (email, SMS, in-account messages).
Electronic contracts and signatures have legal effect in Egypt when they meet Law
15/2004 requirements; our e-invoices/e-receipts may carry a qualified digital signature and
unique ETA identifiers.
16) Promotions & Coupons
Promo codes are single-use (unless stated), non-transferable, not redeemable for cash,
subject to expiry/conditions, and may be withdrawn or adjusted where permitted by law.
17) Force Majeure
We are not responsible for delays/failures caused by events beyond our reasonable control
(e.g., strikes, power failures, government actions, extreme weather).
18) Third-Party Links & Tools
Any third-party websites/tools are used at your risk. We are not responsible for their
content, terms, or policies.
19) Governing Law & Dispute Resolution (Egypt)
Governing law: These Terms and any disputes arising out of or in connection with them are
governed exclusively by Egyptian law.
Consumer complaints: If you are a consumer, you may contact the Consumer Protection
Agency. We will cooperate with any legally required resolution mechanism.
Exclusive jurisdiction: Except where mandatory consumer rights apply, you agree that any
dispute must be brought only before the Cairo Economic Courts, which shall have
exclusive jurisdiction. You waive any objection based on venue or forum non conveniens.
Arbitration (B2B and optional B2C):
For business customers (B2B), all disputes shall be resolved exclusively and finally by
binding arbitration at the Cairo Regional Centre for International Commercial Arbitration
(CRCICA), conducted by a single arbitrator, seated in Cairo, in Arabic or English.
For consumers (B2C), arbitration remains optional, but if both parties agree, it shall
proceed under the same rules.
Class/collective action waiver: To the fullest extent permitted by law, all claims must be
brought in your individual capacity only and not as part of any class, collective, or
representative action.
Limitation period: Any claim arising from use of the Site, purchase of products, or these
Terms must be filed within one (1) year from the date the cause of action arose, or else it is
permanently barred.
Limitation of liability confirmation: In all cases, our maximum aggregate liability is capped
at the total amount paid by you for the specific order giving rise to the claim.
20) Changes to the Site or Terms
We may update the Site and these Terms from time to time. Changes take effect upon
posting on the Site and apply prospectively (they don’t affect already-accepted orders). If
we make material changes, we’ll try to notify you by reasonable means.
21) Severability; No Waiver; Entire Agreement
If any provision is invalid, the rest remain enforceable. No waiver is effective unless in
writing. These Terms (plus the Privacy Policy and order-specific terms shown at checkout)
are the entire agreement between you and us regarding the Site and products.
23) User Data & Responsibilities
Accuracy of information: You are solely responsible for ensuring that all information,
specifications, artwork, shipping details, and personal data you provide to miboxs.com are
complete, accurate, and up to date.
Consequences of errors: We are not responsible for any delays, additional costs, failed
deliveries, production errors, or damages that arise from incorrect, incomplete, or
misleading data provided by you.
Verification: We may, but are not obligated to, contact you to verify the information you
have provided. Production and delivery timelines may be affected if corrections are
required.
Custom orders: For custom designs, dimensions, or printing, we rely entirely on the files
and specifications you submit. You accept full responsibility for ensuring that your inputs
are legally compliant, accurate, and suitable for the intended use.
Indemnity: You agree to indemnify and hold us harmless from any claims, costs, or
liabilities caused by errors or omissions in the data you provide.
22) Contact & Notices
Miboxs for E-commerce Service
Email: support@miboxs.com
Phone:
Address:
Regulatory/tax details (e.g., Commercial Registration, Tax ID, VAT Reg. No.) will be shown
on invoices/e-invoices as required by law.